Supporting You Today, Guiding You Toward Tomorrow

Banner Application Managed Services

Institutions using Ellucian Student, powered by Banner, need more than just support—they need a partner who understands where Ellucian is headed and how to align that vision with campus goals. At CampusWorks, we do just that.

As Banner evolves—especially with Self-Service, DegreeWorks, and Banner Document Management System (BDMS)—many long-time users are reassessing how these tools serve today’s students and academic programs. That means asking: Are we deploying these tools in the most strategic way? And how do new additions like Banner SaaS, Ellucian Experience, CRM Advise, CRM Recruit, Ellucian Insights, and Journey fit into the picture?

We help you make sense of those choices with a balanced, vendor-aware approach. One-third of our team has hands-on experience working for Ellucian or with Banner systems—giving us unique insight into both the product roadmap and the practical realities institutions face every day. Whether you’re evaluating cloud options or reimagining service delivery, our priority is to understand your world—and help you move forward with confidence.

Boosting the Impact of Your IT Team

IT leaders today face a critical talent gap. Finding professionals who combine ERP/SIS/CRM skills with campus-savvy customer service is increasingly difficult. High turnover and shrinking pools of specialized talent put enormous pressure on internal teams—and threaten the progress of major initiatives.

CampusWorks’ Application Managed Services offer an immediate solution: access to deeply experienced experts who can step in quickly and keep momentum going. From day-to-day system support to long-range improvement plans, we help stabilize operations so IT leaders can focus on innovation and strategy.

Staying Strong Through Disruption

Application outsourcing brings real value during times of transition, especially in three key scenarios: 

1. Vendor Transitions
   Managing dual systems or legacy platforms during a multi-year transition is complex. We provide essential dual maintenance and project oversight to minimize risk and confusion. 

1. SaaS Migrations
   Shifting from on-premise or hosted environments to Banner SaaS requires thorough prep—cleaning data, reducing customizations, evaluating native SaaS features, and consolidating third-party tools. Our experts guide this process to ensure a smooth and cost-effective transition. 

1. Persistent Staffing Shortages
   When hiring struggles threaten your momentum, managed services provide sustainable staffing and skills coverage—without long hiring cycles or retention worries. 

No matter the disruption, we bring structure and expertise that help you move forward precisely when it matters most. 

Strategic Paths: Stabilize, Optimize, Migrate, or Modernize

Modernization is never one-size-fits-all. Some institutions are ready to move to SaaS. Others need to stabilize existing systems or optimize what they already have. That’s why CampusWorks tailors its support to where you are today—and where you’re headed. 

We offer: 

• Legacy System Support to keep current platforms running efficiently. 

• Interim Staffing to fill urgent gaps without adding long-term headcount. 

• Strategic Project Management for large-scale transitions. 

• Guided Planning to determine which solutions (like Ellucian Experience or CRM Advise) are worth the investment now or down the line. 

Through every step, our experts become an extension of your team—ensuring service continuity, institutional alignment, and smoother transitions. 

Our Process: Built on Partnership

CampusWorks doesn’t just “manage Banner”—we make it work smarter for your entire campus. That starts with our holistic, process-driven approach. We evaluate how your systems interact with academic, financial, and administrative operations. We align IT investments with institutional strategy. 

Our approach includes: 

• Objective assessments and benchmarking 

• Integration planning grounded in real-world campus workflows 

• Clear outcome measures and stakeholder buy-in 

• Sustainable support models that evolve with your needs 

Our vendor-neutral stance means our recommendations are always centered on what’s best for your institution—not just the latest tech trend. 

We also emphasize collaboration. Our consultants embed deeply into your campus culture, often earning praise from leadership for how seamlessly they integrate into institutional teams. From student system tuning to enrollment strategy alignment, we bring both technical depth and human connection. 

What You Can Expect

A CampusWorks Banner Application Managed Services partnership typically includes: 

• Comprehensive System Support
  Round-the-clock system monitoring, admin support, disaster recovery, backups, and regular upgrades. 

• Functional & Technical Consulting
  Expertise across key domains—Admissions, Financial Aid, HR, Payroll, Registration, General Ledger, and Self-Service. 

• Cloud & Migration Services
  Guidance for transitions to Banner SaaS, cloud architecture, shared services models, and business process redesign. 

• Data & Reporting Solutions
  Support for tools like Power BI, Informer, Argos, SSRS, and Business Objects—turning data into actionable insight. 

Ready to Evolve with Confidence?

In today’s fast-moving higher ed IT landscape, outsourcing isn’t just about plugging holes—it’s about building resilience and readiness. As EDUCAUSE has highlighted, managing complexity in higher ed IT requires smart, adaptable partnerships. 

With CampusWorks, you don’t just get talent—you get a mission-aligned partner committed to your long-term success. Let’s work together to turn your Banner ecosystem into a powerful platform for transformation.